Help Center
How can we help? Choose a topic to get started.
Orders & delivery
Track an order, change an address, or check delivery status from your account.
Returns & refunds
Start a return within 30 days and see how refunds work.
Payments
How checkout, taxes, and secure payments work on FirstBy.
Your account
Manage sign-in, your details, and privacy.
Selling on FirstBy
Start selling or manage your store.
Privacy & data
How we handle your personal information.
Still need help? Reach the FirstBy team from your account, and we'll get back to you.