Last updated: August 2026
1. Who we are
FirstBy is operated by Bolrach Technologies Limited. This policy explains what personal information we collect, why, and your rights. We handle personal information under the privacy laws that apply where FirstBy operates and where you live.
2. What we collect
- Account details: name, email, and password (stored hashed).
- Order details: items, addresses, and payment status.
- Usage data: pages viewed, searches, and device/browser information.
3. How we use it
- To create your account and process your orders.
- To provide price comparison, recommendations, and support.
- To detect fraud and keep the marketplace safe.
4. Sharing
We share the details needed to fulfil an order with the relevant seller and delivery partner. Payments are handled by a regulated payment provider; we do not store full card numbers. We never sell your personal information.
5. Your rights
You can access, correct, or delete your personal information, and withdraw consent, by contacting FirstBy support. We keep information only as long as needed for the purposes above or as required by law.
6. Contact
For privacy requests, reach us through the Help Center. We will respond within the timeframes required by applicable law.